Contact Us

Our 24/7 U.S.-based Cardmember Service can help you with:

  • Questions about your statement or payments
  • Reporting a lost or stolen card

Call Us

888-551-5144 (we accept relay calls)

International Collect: 

Email Us

For detailed questions about your account, you’ll need to log into your account so that we can authenticate that you are the card owner.

  1. Log in to your account
  2. Click "Messages" in the Header
  3. Click "Send A Secure Message"
  4. Provide Subject and Message
  5. Click "Send Message"

Mail Us

You can write us anytime at:

Cardmember Customer Service
P.O. Box 6376
Fargo, ND 58125-6376

Make Payments

Cardmember Service
P.O. Box 790408
St. Louis, MO 63179-0408

Overnight Address:
Cardmember Service - 790408
824 N 11th Street
St. Louis, MO 63101-1016

Visit your portfolio in and select your credit card or enroll at

Telephone Transfer:
Pay your Fidelity® Rewards Visa Signature Card bill via phone at 888-551-5144 (U.S.) or 701-461-1555 (international collect)

If your card is lost or stolen:

Always contact us by phone immediately at the Cardmember Service number on this page. We’re available 24/7.


Whenever you travel out of state or out of the country, call Cardmember Service before you depart. That way we’ll know to expect charges from new locations.

  1. Log in to your account
  2. Click "Services" from Top Nav
  3. Click "Travel Notification" under "Account"
  4. Select State Date, End Date and Destination
  5. Click "Submit"

©2018 This website is owned and operated by Elan Financial Services, and Fidelity is not responsible for the content contained herein. Fidelity and Elan are separate companies.

The creditor and issuer of these Cards is Elan Financial Services, pursuant to separate licenses from Visa U.S.A. Inc.