Security benefits that help protect your account.
Security Alerts
We actively monitor for fraud and send automatic alerts to you. Security Alerts are notifications sent via email or text1 message when your important account and personal information changes on our systems.
Available Security Alerts:
- Address Change Alerts
- Image/Phrase Change
- Questions/Answers Changed
- User ID Locked
- E-mail Change
- Password Change
- Phone Change
- User ID Changed
- Card Activation
- Temp Access Code Generated
How to Set Up Security Alerts:
- Once logged in, select “Alerts” from the navigation bar.
- Select “Security Alerts”.
- Ensure that the alerts are Active, and establish the best delivery method.
Have a Fidelity.com login? Use this guide to learn how to best manage your account »
Digital Wallet
Encryption technology means your credit card information isn’t shared with merchants.
Learn how to make purchases without swiping a credit card on select Apple®, Samsung®, Android®, and Windows® phones and devices.
Zero Fraud Liability
We’ve got you covered! Get reimbursed for 100% of fraud losses due to unauthorized use of your account.2 If you identify fraudulent charges on your account, simply call Cardmember Service and speak with one of our U.S.-based customer service representatives.
Online Security
Computers and smart phones are your gateway to a world of information, entertainment and services. They can also open the door to criminals who want to gain access to your personal and financial information. You can minimize your risk with the use of strong passwords – and change them frequently.
Mobile Security
One of your most valuable possessions may be your smart phone, which carries all your important, personal information and passwords. Learn how keeping your phone password protected and locked can help decrease the chance of your information being used without your consent.
Email Security
Identity thieves are bold and their efforts can be very sophisticated. In what’s known as “phishing,” they send emails that appear to come from well-known banks or retailers, in an attempt to get you to provide your personal information. To protect your security, carefully examine the claims in the email, and contact the company directly to question the request (do not use the information in the email to contact the company). Most importantly, never share personal information like social security numbers, login information, or account numbers.
Remember that Elan Financial Services will never send you an email requesting sensitive personal information.
Fraud Prevention
From identity theft and fraud to suspicious activity, criminals are looking for your personal information for their gain. Our dedicated security teams are always on guard to anticipate, address and help prevent security threats, and we’re only a phone call away.
